Return & Refund Policy – Shopynza.com

1. Eligibility for Returns
   We want you to be satisfied with your purchase. If you receive a product that is defective, damaged, or incorrect, you may request a return within 7 days of delivery.

2. Conditions for Returns

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase (order confirmation or invoice) is required.

• Items that show signs of wear, misuse, or damage caused by the customer will not be eligible for return.

3. Non-Returnable Items

• Discounted or clearance items.

• Products damaged due to improper care or handling.

• Customized or special-order items.

4. Refund Process
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed via bank transfer or mobile wallet within 7–10 business days.
   Note: Cash refunds are not available for COD orders; only bank/mobile wallet transfers will be provided.

5. Exchange Policy
   If you wish to exchange a product (size, color, or different item), please contact us within 7 days. Exchanges are subject to stock availability.

6. Return Shipping Costs
   Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.

7. How to Request a Return/Refund
   To initiate a return or refund, please contact us:
   Email: support@shopynza.com
   Phone: +92-XXX-XXXXXXX

8. Policy Updates
   Shopynza.com reserves the right to update this Return & Refund Policy at any time without prior notice.